Vacancies at CCR Motor Co Mitsubishi

ABOUT CCR MOTOR CO.

CCR Motor Co is the largest Mitsubishi Dealer in the South West with dealerships in Swindon, Cheltenham, Bristol and Weston Super Mare. We've been an established and respected provider of Mitsubishi vehicles, parts and services for more than three decades.

We also operate a Renault Dealership in Weston Super Mare which is due to have a New Showroom fit towards the end of this year.

CCR Motor Co is owned by VT Holdings Co Ltd, a Japan-based automotive dealer group with 151 global locations. Through its international expertise and our years of experience, we can represent the Mitsubishi and Renault brand with confidence, knowledge and pride.

CURRENT VACANCIES

Aftersales Advisor

Dealership: CCR Renault WsM

As a Service Advisor, the main purpose of your role is to maximise Service profitability using sales techniques and deliver excellent service to all customers.

Your main duties and responsibilities will be as follows:

Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
Schedule service work to fulfil customer requirements and maximise workshop utilisation
To ensure the effective use of courtesy vehicles to maximise customer service
To promote services and products to the customer as appropriate
To raise job cards in line with manufacturer standards
To receive completed job cards and inform the customer of the expected completion time and cost involved
To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
To give the customer an explanation of the work done and invoice details, ensuring that the correct payment is received prior to the release of the vehicle
To ensure the full completion of service documentation and maintain accurate customer data
To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the Service Manager

TECHNICIAN

Dealership: Weston-Super-Mare Renault

_{As a Technician, your main role is to develop and maintain levels of training in vehicle mechanics and electronics in order to effectively service and repair vehicles.}

_{Your main duties and responsibilities will be as follows:}

_{To use technical knowledge and skills to effectively service/repair customers’ vehicles, carrying out checks and maintenance in accordance with manufacturer guidelines}
_{To accurately record all chargeable labour, components and consumables on the job card, working where possible to achieve manufacturer’s servicing and repair times}
_{To advise the Service Receptionists about required repairs, providing the necessary information and time estimates}
_{To ensure the correct labelling of warranty removed parts to enable efficient processing}
_{To control the use of materials, tools and consumables to minimise wastage}
_{Maintaining service and repair records}