Vacancies at CCR Motor Co Mitsubishi

We are looking to recruit an experienced Accounts Assistant at our Head Office near Cheltenham. The main duties for this role will include:

• Reconciling finance accounts
• Maintaining spreadsheets
• Credit Control
• Process Manufacturers SBI
• Allocation of payments and receipts
• Petty Cash Processing
• Managing daily post in and out
• Handling daily payments
• Reconciliation of Direct Debit mandates
• Receiving and processing or expense forms and requests for payments

CCR Motor Co operate a network of Mitsubishi and Renault dealerships and therefore motor trade experience is preferred. We are looking for proven experience in a similar role, in exchange we are offering a competitive salary, company pension scheme and increased holidays with length of service.

As a Service Advisor, the main purpose of your role is to maximise Service profitability using sales techniques and deliver excellent service to all customers.

Your main duties and responsibilities will be as follows:

• Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
• Schedule service work to fulfil customer requirements and maximise workshop utilisation
• To ensure the effective use of courtesy vehicles to maximise customer service
• To promote services and products to the customer as appropriate
• To raise job cards in line with manufacturer standards
• To receive completed job cards and inform the customer of the expected completion time and cost involved
• To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
• To give the customer an explanation of the work done and invoice details, ensuring that the correct payment is received prior to the release of the vehicle
• To ensure the full completion of service documentation and maintain accurate customer data
• To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the Service Manager

_{As an After Sales Manager, the main purpose of your role is to ensure that the After Sales departments achieve their objectives and deliver excellent service to all customers.}

_{Your main duties and responsibilities will be as follows:}

• _{To achieve personal targets}
• _{To successfully manage and coach the Service and Parts teams to drive growth and the achievement of their targets}
• _{To manage the diary on a daily basis to ensure there is an optimum amount of work booked to achieve objectives}
• _{To manage effective communication between the Service and Parts departments to ensure that parts are ordered in a timely manner to maximise ‘first fix’ opportunities}
• _{To ensure sufficient resources are available to meet servicing requirements}
• _{To conduct regular reviews of key operating controls}
• _{To oversee the department’s Customer Satisfaction Survey performance}
• _{To ensure that all company, franchise and trade association policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to within the After Sales Departments}
• _{To organise and participate in marketing activities promoting the dealership and after sales activities, as required}
• _{To maintain an appropriate level of training for all staff in the department commensurate with job role and franchise requirements}

As a Sales Executive the main purpose of your role is to maximise vehicle sales in line with agreed objectives.

Your main duties and responsibilities will be as follows:

• To achieve personal targets in respect of vehicle sales and add-ons
• To deliver excellent service to all customers and prospects
• To prospect new and previous customers in line with agreed targets to maximise potential sales
• To meet and greet all potential customers and ensure that their requirements are fully ascertained and that adequate information is obtained to ensure follow-up can be made
• To conduct a full and professional sales presentation to all customers in line with their requirements, following the agreed sales process
• To accurately appraise part exchange vehicles and obtain part exchange valuation from sales manager/controller.
• To monitor the progress of sold orders, ensuring that vehicles are properly prepared and delivered on time and that customers are kept informed
• To handover prepared vehicles to customers in line with company procedures ensuring that correct payment is made for vehicle before release
• To ensure that the showroom, display areas, all stock vehicles and demonstrators are well presented at all times
• To undertake all training as required by the company and franchise, in line with your job role
• To assist in sales promotions and product launches
• To attend regular sales meetings as required

Sales/retail Experience would be advantageous, car sales experience not necessary as full training will be given.

Demonstrator car provided as part of the package.

Basic salary is £14k rising to £16k after probation period.

Realistic OTE £35-£40k

_{As a Technician, your main role is to develop and maintain levels of training in vehicle mechanics and electronics in order to effectively service and repair vehicles.}

_{Your main duties and responsibilities will be as follows:}

• _{To use technical knowledge and skills to effectively service/repair customers’ vehicles, carrying out checks and maintenance in accordance with manufacturer guidelines}
• _{To accurately record all chargeable labour, components and consumables on the job card, working where possible to achieve manufacturer’s servicing and repair times}
• _{To advise the Service Receptionists about required repairs, providing the necessary information and time estimates}
• _{To ensure the correct labelling of warranty removed parts to enable efficient processing}
• _{To control the use of materials, tools and consumables to minimise wastage}
• _{Maintaining service and repair records}