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Terms and Conditions

Consumer Transactions

If you are purchasing as a consumer, nothing in these conditions will reduce your statutory rights relating to faulty and mis-described goods or services provided. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau.

1. Estimates
An estimate given for the repair or service shall be provisional, valid for 28days from date of issue, and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair or service. It will also depend on further work or parts which are found to be necessary. A charge may be made for an estimate.

2. VAT
Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time.

3. Restrictions
We reserve the right to refuse to carry out any work on the vehicle which in our opinion , we consider to be unroadworthy , or work which would make the vehicle unsafe, or work which would have a detrimental effect on parts of the vehicle. In such an event we will contact you to explain our concerns and agree to a best way forward. You will not be charged for work included in the estimate which is not undertaken after discussion with you.

4. We will inform you by telephone or in writing when no personal contact can be made, that your vehicle is ready for collection and you will collect it by the time agreed unless we agree to deliver it to you.

5. Collection
We will only release the vehicle to you or your designated agent after repairs are completed and the price has been paid.

6. Storage
If the vehicle is not collected, or arrangement is not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice, may be imposed if the vehicle repaired has been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.

7. Payment I Right to retain possession
Unless other arrangements have been agreed, all parts, repairs and services must be paid for in full before collection. Unless a cheque is supported by a valid bank card, we reserve the right not to release the vehicle, or goods until we are in receipt of cleared funds. We reserve the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full. Please note the Company retains title to all parts and/or services fitted/completed to/on a vehicle until such time that cleared funds are received. The Company may at its discretion charge interest on late payments of Commercial Debt Act 1998.

8. Uncollected Goods
In the event that you do not collect your vehicle at the time specified and there is no dispute with regard to the repairs undertaken for you, we may give you notice of our intention to sell the vehicle. In this event, the vehicle will be sold at best market price and after deduction of the cost of the repairs, plus other charges and expenses in connection with sale, the balance will be returned to you.

9. Sub-Contract
It may be necessary for us to sub-contract all or part of the work to other competent repairers. In the event you are not happy with the service or repairs undertaken, your right of action is still against us.

10. Replacement Parts
All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become our property unless you request their return prior to commencement of repairs.

11. Paintwork
Where new paintwork is required and the metalwork is found to be rusted, every possible reasonable precaution will be taken to prevent rust penetrating after completion of painting, but we cannot accept any liability for damage caused by pre-existing structural defects. If partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of perfect colour match at this time or after.

12. Delays
We will do our utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay resulting from the non or late availability of spares , or other reasons beyond our control.

13. Liability
a) We will take reasonable care of the vehicle, while in our custody. We are not responsible or liable to you for items of personal property or business goods left in the vehicle and you should ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs.

b) Where by agreement with you or on your instructions the vehicle is left outside our premises before or after normal hours on an unfenced part of our premises, we will take all reasonable care in respect of the vehicle, but will not be responsible for any loss or damage occasioned except where we have been negligent in providing such care.

14. Guarantee
We will guarantee all work against failure due to faulty materials or workmanship for a period of 12 months or 12,000 miles whichever occurs first, provided that the vehicle is taken back to us, or a third party repairer authorised by us. This clause does not reduce your statutory rights relating to faulty and mis-described goods or services provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.